cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Kashifkhan1
New member
1 0 0 0
Message 1 of 2
112
Flag Post

Wifi connection

HP Recommended
HP RNVy 5010

I have HP wireless Printer ENVY 5010 , I have to restart my modem and printer after every one or two days other wise , it doesn’t print via wireless connection . and shows printer is unavailable. I placed it close to the modem and put it away too , just to check the response, but in both scenarios it asks to restart modem and printer to print . I cannot do this every day to print something from my Mobile or laptop.

 I have very fast internet  with strong signals every where in my house with the speed of 1Gbs 

any advice?

 Thank you 

Tags (1)
1 REPLY 1
Betty0610
HP Support Agent
HP Support Agent
14,542 14,524 756 604
Message 2 of 2
Flag Post
HP Recommended

@Kashifkhan1

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer and then connect it back to the Wi-Fi:

 

To restore the printer to the original network settings 1. From the Home screen, touch (Wireless) and then touch ( Settings ). 2. Touch Restore Network Settings, and then follow the onscreen instructions.

 

To connect printer to the Wi-Fi:

 

1. On the printer control panel display, from the Home screen, touch ( Wireless ). 2. Touch ( Settings ). 3. Touch Wireless Setup Wizard . 4. Follow the display instructions to complete the setup.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation