Wifi connection

[Alex401]

I have tried restarting the WIFI numerous times and even tried the WPS step multiple times and my printer will not connect the the wifi. This is a new wifi router I am trying to connect it to. I have been trying to weeks to get this set up and I am having 0 luck. When I hold the information button for 3 seconds the other keys won’t light up either. This printer was bought last year so there is no way it should be broken. I used it all the time before our move but now since we moved it won’t work

[sandytechy20]

@Alex401

Welcome to the HP support community.

I understand that you are getting printer connectivity issues, I am glad to assist you.

Are you getting any error messages while connecting?

Meanwhile:-

Restore the printer to the original network settings(When you reset the printer network settings, previously configured wireless settings (such as the link speed or IP address) are removed. The IP address is set back to the Automatic mode.)

• On the back of the printer, press and hold the Wireless button for at least three seconds.

Connect the printer using the HP Smart app

You can use the HP Smart app to set up the printer on your wireless network.

1. Make sure your computer or mobile device is connected to your wireless network and you know the Wi-Fi password of your               wireless network.

2. Make sure the printer is in the Auto Wireless Connect (AWC) setup mode. When the printer is in the AWC setup mode, the Edge      lighting will glow purple, pulsing from the middle outward, repeating.

 3.If this is the first time you set up the printer, the printer is ready for setup and in AWC mode immediately after it is powered on.          The printer will keep searching for the HP Smart app to connect within two hours, and then stops searching. If it has been longer      than two hours, press and hold the Wireless button on the back of the printer for at least three seconds to put the printer back in        AWC setup mode.

4. Open the HP Smart app, and then do one of the following:

    On the home screen, tap the Plus icon and select the printer. If the printer is not found, click or tap Set up a new printer. Follow          the onscreen instructions to add the printer to your network.

Refer to page number 26 in this user guide for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.