Wifi connectivity

[Calstu]

Hi, recently my printer decided to stop printing after just starting a print request. I have been unable to print since, although my wife could by using her smartphone. But even that has now stopped.

The printer has the wifi button  blinking and the info button is permanently on and the message screen has a flashing message icon showing.

Pressing the info button produces a quick set up guide which when tried proves unsuccessful and the info button stays on

Any suggestions as it's becoming an issue and is very frustrating.

[Raj_05]

Hi @Calstu,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It seems like there might be a connectivity issue with your HP DeskJet 2710e All-In-One Printer. Here are some troubleshooting steps you can try.

Check Wi-Fi Connection:

• Ensure that your printer is connected to the same Wi-Fi network as your computer and smartphone.
• Make sure that the Wi-Fi signal is strong and stable.

Restart the Printer:

• Turn off your printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in.
• Turn on the printer and check if the blinking Wi-Fi button persists.

Restart Wi-Fi Router:

• Restart your Wi-Fi router to ensure a fresh connection. This can often resolve connectivity issues.

Reconnect to Wi-Fi:

• Access the printer's settings on the control panel.
• Navigate to the Wi-Fi setup menu and reconnect the printer to your Wi-Fi network.

Check for Firmware Updates:

• Visit the HP support website and check if there are any firmware updates available for your printer model. If so, follow the instructions to update the firmware.

Printer Software:

• Make sure that the printer software on your computer is up to date. You can download the latest drivers and software from the HP official website.

Factory Reset:

• As a last resort, you might consider performing a factory reset on your printer. Be aware that this will reset all settings on the printer, including Wi-Fi settings.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support 

[Calstu]

Hi Alden4,

The printer can print when my family use their phones. The problem is that when I try to print using my tablet it doesn't.

I tried the link to firmware updates and when I tried to download, it advised my device was not compatible.

Can I try any thing else 

[Calstu]

Alden4, I should have said that my tablet is a Samsung Galaxy Tab A  Model SM-T580

[Raj_05]

Hi @Calstu,

Thank you for your response,

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support