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‎07-22-2024 08:15 PM

HP Recommended

My printer has never needed an ethernet connection before, but the other day it disconnected from wifi and no longer has a "wireless setup" option. When I go into network setup a message pops up that reads "an ethernet cable has not been detected. Make sure that both ends of cable are inserted correctly" and when I click through there are no options for a wireless connection. I've reset the printer, tried resetting network settings, and looked for tutorials on how to set it up but nothing has worked so far.

Category:
1 REPLY 1

‎07-23-2024 02:20 PM

HP Recommended

Hi @Apk44,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with connecting to your Printer to the network.

A) Please follow the steps below to perform a power drain.

 

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

 

B) Kindly refer to the steps on this link to restore factory defaults.

 

C) Please follow the steps below to connect your printer to the network again.

 

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

 

2) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer and let me know if that resolves the issue.

 

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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