Wifi password wrong

[Al619]

Printer will not connect to wifi. Will ask for password on HP smart and am putting in correct password (have tried numerous times) and it says the password is incorrect. Have been using it for a while with no problems but now unable to be used as wont connect. States printers offline have restarted router and printer.

[Raj_05]

Hi @Al619,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 4130e All-In-One Printer is not connecting to Wi-Fi despite inputting the correct password and showing as offline, here are some steps you can take to troubleshoot the issue.

Verify Wi-Fi Password:

• Double-check that you are entering the correct Wi-Fi password when attempting to connect the printer. Sometimes, errors can occur when inputting passwords manually.

Restart Printer:

• Turn off the printer, unplug the power cord, and wait for about 1-2 minutes. Then, plug the power cord back in and turn the printer back on. This can sometimes resolve temporary connectivity issues.

Restart Router:

• Restart your wireless router by unplugging it from the power source, waiting for about 30 seconds, and then plugging it back in. Allow the router to fully restart and establish a connection before attempting to connect the printer again.

Move Closer to Router:

• Ensure that the printer is within range of your Wi-Fi router. Move the printer closer to the router to improve the signal strength and connectivity.

Check Wi-Fi Signal:

• Use another device, such as a smartphone or laptop, to verify that your Wi-Fi network is working properly. If other devices can connect to the Wi-Fi network without any issues, the problem may be specific to the printer.

Update Printer Firmware:

• Check if there are any firmware updates available for your HP DeskJet 4130e printer. Updating the printer's firmware may resolve compatibility issues and improve connectivity.

Reset Printer Network Settings:

• On the printer's control panel, navigate to the wireless or network settings menu and look for an option to reset the network settings or restore defaults. Performing a network reset may resolve connectivity issues.

Reinstall HP Smart App:

• If you're using the HP Smart app to connect the printer, try reinstalling the app on your smartphone or tablet. Sometimes, reinstalling the app can fix software-related issues.

By following these steps, you should be able to troubleshoot and resolve the issue with your HP DeskJet 4130e All-In-One Printer not connecting to Wi-Fi.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support