Hi @BB6874,
I'd like to help!
To assist better -
- What is the status of the wireless light on the printer, steady or blinking?
- What device are you using the printer with, a Windows computer, Mac, Android or an iPhone?
- I would like to know, is your router set to work on 2.4 GHz network or 5 GHz network band?
- Is the printer connected to a home or public network?
Keep me posted.
And, Welcome to the HP Support Community.
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