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‎02-09-2021 02:51 PM

HP Recommended
Product: Laser Jet 1525nw Color
Operating System: Microsoft Windows 10 (32-bit)

I have an older laser jet color printer. I can’t complete my wireless connection. I think it is because it is NOT 5G. I have two WiFi options (one 5G and the other 2.5). I don’t know how to force it to connect to the 2.5. I have uninstalled and reinstalled software and drivers several times. I have used every option of help available to me. Can anyone provide some insight on this?  

Category:
1 REPLY 1

‎02-16-2021 08:17 AM

HP Recommended

@DHames

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are the printer and PC connected to the same network? 

  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? 
    Note: Printer only supports 2.4GHz Wireless. Therefor you need to connect to 2.4GHz name.

I suggest contacting your ISP can enable 2.4GHz too, assuming your router supports dual-band 5 and 2.4GHz
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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