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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
DHames
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Wireless Printer

HP Recommended
Laser Jet 1525nw Color
Microsoft Windows 10 (32-bit)

I have an older laser jet color printer. I can’t complete my wireless connection. I think it is because it is NOT 5G. I have two WiFi options (one 5G and the other 2.5). I don’t know how to force it to connect to the 2.5. I have uninstalled and reinstalled software and drivers several times. I have used every option of help available to me. Can anyone provide some insight on this?  

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Echo_Lake
HP Support Agent
HP Support Agent
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@DHames

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Are the printer and PC connected to the same network? 

  • Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? 
    Note: Printer only supports 2.4GHz Wireless. Therefor you need to connect to 2.4GHz name.

I suggest contacting your ISP can enable 2.4GHz too, assuming your router supports dual-band 5 and 2.4GHz
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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