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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.
HP Recommended
Microsoft Windows 10 (64-bit)

I have a HP Color LaserJet MFP M282fdw that was working fine on Wireless and use of Extender.  However, today I'm unable to connect to this printer and have tried removing and readding with no luck.  Printer shows device is on the same network as PC but not installed.  I have tried original CD software, downloading software and none can be installed.  I have rebooted the router and WIFI extender, no luck. 

 

4 REPLIES 4
HP Recommended

Hi @BJWOOD

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

Thank you for posting your query. I will be glad to help you.

 

I see that your HP Printer is not connecting to the wi-fi network.

 

Please follow the steps listed below to connect using USB cable and then change it to wireless.

Step 1: Connect using USB cable:

Please follow the steps in this document to connect the printer using the USB cable.

 

Step 2: Change from a USB connection to wireless:

Before changing from a USB connection to wireless, make sure that:

- The printer is connected to your computer with the USB cable until you are prompted to disconnect the cable.

- The computer is connected to the wireless network that you intend to install the printer on.

1. Open the HP printer software (From the computer desktop, click Start, select All apps, click HP, and then select the icon

with the printer’s name).

2. In the printer software, click Tools.

3. Click Device Setup & Software.

4. Select Convert a USB connected printer to wireless. Follow the onscreen instructions.

Please follow the steps in this document to change from a USB connection to a wireless network.

 

Let me know if this works.

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

 

Rainbow23
HP Support
HP Recommended

Thank you for your reply and assistance Rainbow23.  I got the printer working once I was able to get all the devices talking on the same network.  Take care.

 

BJWood

HP Recommended

Hi @BJWOOD

 

That's great! Happy to hear that.

If you need further assistance, feel free to reach out to us and we will be more than happy to help you.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and Kudos, Thumbs Up buttons on the public post, that'll help us and others see that we've got the answers!

 

Take care and have a great day ahead!

Rainbow23
HP Support
HP Recommended

I also have the same problem. 

 

I've been trying to connect with an HP tech.....but no luck there.

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