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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
nerak31
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Solved!

Wireless capabilities disabled on my printer -- need printer reset?

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OfficeJet Pro 8610
Microsoft Windows 10 (64-bit)

Hello, my Officejet Pro 8610 will not connect to wifi.  The error states that the wireless capabilities have been disabled and for me to contact my administrator. I have tried resetting the network defaults and resetting to factory default conditions and neither have done anything to solve this issue.

 

From past posts, it seems like I need to have the printer reset? Is HP Support able to help me with this?

 

Thank you!

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TEJ1602
HP Support Agent
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@nerak31, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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nerak31
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Thank you. Success! It worked.
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TEJ1602
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@nerak31

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
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JMS16
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I am having the same issue with HP 8610 - Wireless capabilities have been disabled by my administrator. It's a home printer. I've tried a Network Reset and Full Factory Reset from the printer's control panel, but no luck. Can you assist please? Thanks!

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Carlitaj
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I have the same issue but by printer is a Office jet Pro 8025E

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