Wireless connection

[MsOliverla]

I no longer see the wifi option to connect on my HP officejet pro 9015 printer and I already tried turning everything off and back on.

[Elohi_NR]

Hi @MsOliverla,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

If the Wi-Fi option is no longer visible on your HP OfficeJet Pro 9015 printer, there are several steps you can take to troubleshoot and resolve the issue:

Step 1: Verify Wi-Fi Direct is Enabled

1. Access the Printer Control Panel:
   • On the printer’s control panel, tap the Wi-Fi Direct icon (if available) or navigate to Settings > Wi-Fi Direct.
2. Enable Wi-Fi Direct:
   • Ensure Wi-Fi Direct is enabled. If not, turn it on.

Step 2: Restore Network Settings to Default

1. Access Network Settings:
   • On the printer’s control panel, go to Settings > Network Settings.
2. Restore Network Settings:
   • Select Restore Network Settings or Restore Network Defaults and confirm. This will reset all network settings on the printer.

Step 3: Reconnect to Wi-Fi Network

1. Access Wi-Fi Setup:
   • On the printer’s control panel, go to Setup > Network Setup > Wireless Settings.
2. Wi-Fi Setup Wizard:
   • Select Wireless Setup Wizard and follow the on-screen instructions to reconnect to your Wi-Fi network.
   • Enter your Wi-Fi network name (SSID) and password when prompted.

Step 4: Update Printer Firmware

1. Check for Firmware Updates:
   • Visit the HP Support page and enter your printer model (HP OfficeJet Pro 9015).
   • Download and install any available firmware updates for your printer.
2. Update via Printer Control Panel:
   • On the printer’s control panel, go to Settings > Printer Maintenance > Update the Printer.

Step 5: Check for Interference

1. Check Proximity:
   • Ensure your printer is within range of your Wi-Fi router and there are no physical obstructions or electronic devices causing interference.
2. Change Wi-Fi Channel:
   • If possible, change the Wi-Fi channel on your router to reduce interference from other devices.

Kindly find the next set of steps in the next post. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Elohi_NR]

Hi @MsOliverla,

Please find the next set of steps below.

Step 6: Reboot Router

1. Power Cycle the Router:
   • Turn off your Wi-Fi router, wait for about 10 seconds, and then turn it back on.

Step 7: Use HP Smart App for Setup

1. Download HP Smart App:
   • Install the HP Smart app on your computer or mobile device.
2. Set Up Printer:
   • Open the HP Smart app and follow the on-screen instructions to add and set up your printer on the Wi-Fi network.

Step 8: Check Printer Hardware

1. Inspect Printer:
   • Ensure there are no visible hardware issues with the printer, such as loose cables or damaged components.

Step 9: Factory Reset the Printer

1. Access Printer Maintenance:
   • On the printer’s control panel, go to Settings > Printer Maintenance > Restore > Restore Factory Defaults.
2. Perform Factory Reset:
   • Confirm the factory reset. This will restore the printer to its original factory settings.

If none of these steps work, there might be a hardware issue with the printer’s Wi-Fi module. Contact HP phone Support for further assistance.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.