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    Check documents on compatibility, FAQs, upgrade information and available fixes.
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HP Recommended
Exampofficejet 6962

My Wireless settings are locked and it says it doesn't have an ip address. How do I unlock it

1 REPLY 1
HP Recommended

@Trailblazinmomm
Thank you for posting on the HP Support Community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon in the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

ECHO_LAKE
I am an HP Employee

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