Wireless printing for M182nw stopped

[Jc400]

Wireless printing for M182nw stopped. Not sure what happens. The Smart App sends the request to the printer and the printer receives it but doesn't print. Help please!

[VikramTheGreat]

Hi @Jc400,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Sorry to hear about the issue. Here are clear, step-by-step instructions to help resolve the issue where your HP Color LaserJet Pro MFP M182nw receives the print job but doesn't print:

Step 1: Power Cycle Everything

1. Turn off the printer.
2. Unplug it from the wall for 60 seconds.
3. While it's unplugged, restart your Wi-Fi router.
4. Restart your computer or phone on which you’re printing.
5. Plug the printer back in and turn it on.

Step 2: Confirm Printer Is Online and Connected

1. On the printer's control panel, press the Wireless button.
2. Check if it's connected to your Wi-Fi network.
   • If not, re-run the Wireless Setup Wizard:
     • Press Setup (wrench icon) → Network Setup → Wireless Setup Wizard.
3. Print a Network Configuration Page:
   • Press Information (i) + Wireless buttons together.
   • Confirm the printer has a valid IP address (not 0.0.0.0).

Step 3: Check the Print Queue on Your Computer

On Windows:

1. Press Windows Key + R, type control printers, and hit Enter.
2. Right-click on HP Color LaserJet MFP M182nw, choose See what’s printing.
3. If there are stuck jobs:
   • Click Printer > Cancel All Documents.
   • Then, right-click the printer and choose Set as Default.

On Mac:

1. Go to System Preferences > Printers & Scanners.
2. Select your printer, click Open Print Queue, and clear any stuck jobs.

Step 4: Reinstall the HP Smart App

1. Uninstall the HP Smart app.
2. Restart your device.
3. Reinstall HP Smart from your device’s app store.
4. Add your printer again, and try a test print.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support