Wireless radio turned off on officejet after being fine for years.

[Malkah2]

This printer has functioned fine for 3 years and suddenly it's sayi8ng the wireless radio is turned off. It says to look in the setup guide to turn it on, but couldn't find that. I have turned it on in the wireless settings on the touchscreen. I've also tried turning off printer & router, resetting to factory resets, resetting network settings, nothing works.

[Irfan_06]

Hi @Malkah2,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network even after it has been working fine for years.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[MEliots]

Irwin I am having trouble getting to the private messages. However, the installation didn't work. HP Smart, reinstalled, can't find the printer.  The printer is showing no IP address.

[Irfan_06]

Hi @Malkah2,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer again.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[MEliots]

I'm sorry I didn't get back to you sooner - we don't use the printer a lot so it wasn't a priority.  However, I did the power drain as described.  I wasn't able to update firmware settings because the HP Smart app on my computer can't find the printer (I had tried to reinstall the printer there recently). I can't update on the printer because it can't find our router. I will try to find an ethernet cable to attach the printer directly to the router next.