Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
New member
2 1 0 0
Message 1 of 2
Flag Post

Wireless setup wizard on printer shows as locked by administrator or person who set it up

HP Recommended
HP Officejet Pro 8600
macOS 10.15 Catalina

We upgraded our router yesterday, so we now have a new wifi network.

In the past, when the wifi network has been changed, all I've done is to connect the new router to the printer using the Network Wizard, but nearly all of the Setup options on the printer menu, including Network Wizard, are showing as "locked by the administrator, or person who set it up".  I've no idea how this happened, and no idea how to unlock it.


Not sure how relevant the configuration of the MacBook is - I also use the printer from my iPhone.


Help, please?


Thanks in advance.


New member
2 1 0 0
Message 2 of 2
Flag Post
HP Recommended

For anyone else's information - I worked out how to perform a semi-integral reset, and this solved the problem. There's a Brazilian video on YouTube: I don't understand Portuguese, but the film clip made it really easy.  


[content removed]

If I can do it, it can't be that difficult - the HP instructions say "back arrow", which I took to be the solid arrow on the left-hand side, when they meant the one below it, but while I felt as though I was about to wreck the printer at any second, that didn't happen.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation