Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
Level 1
3 1 0 0
Message 1 of 3
Flag Post

band with incompatibility

HP Recommended
HP laserJet Pro M14-M17
macOS 10.14 Mojave

How can i print on a 5.0 GHz band with network with a 2.4 GHz band compatible printer? 

Level 16
Level 16
29,635 29,369 2,645 9,781
Message 2 of 3
Flag Post
HP Recommended



If your router supports both bandwidths,

Set the router to broadcast on both bands.

Assign an SSID network name for each bandwidth.

The password can be the same for both networks.

Connect the printer to the SSID network for the 2.4GHz band.







Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP LaserJet Pro M14-M17 Printer series 


Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .




0 Kudos
Level 1
3 1 0 0
Message 3 of 3
Flag Post
HP Recommended

Thanks for the info.  My modem came from Comcast so I am unsure of the brand name.  I will check.

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation