can't connect laptop to printer over the wireless network

[sdelira]

I can't connect my laptop to my wireless printer. It worked fine 2 days ago. (same laptop and printer). I removed the laptop to use on another printer for a few days, and upon returning to original router....stopped working. All tests and diagnostics say that everything is working properly, but still NO PRINTING !! There is only an error msg in the printer queue on laptop's settings. I've uninstalled and reinstalled printer with all current software, hardware and firmware, even deleted all old HP software from /programs and /programs(86) on the OS. I've been working on this for 2 days... Please help !!

[Betty0610]

@sdelira

Welcome to the HP Support Community.

Let's restore the network settings on the Printer: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup. 3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored. 4. Touch Yes.

Once done, connect the Printer back to the Wi-Fi: 1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless). 2. Touch ( Settings ). 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard. 5. Follow the display instructions to complete the setup.

Let me know if this helps.

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Thanks!

Have a great day!