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Locked

‎12-05-2022 09:16 PM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer

hello- so trying to reset my printer and connect it. I changed my router, also had projects stuck in the queue so decided to delete the printer from my MacBook. Now I just can't connect it back. I pressed the button at the back of the printer, the purple light came up, but I can't seem to get past that step. help please! 

3 REPLIES 3

‎12-09-2022 05:08 AM

HP Recommended

Hi @Fewway31,

 

Welcome to the HP Support Community. 

 

I understand that you are I’d like to help!

 

To provide you with an accurate solution, I'll need a few more details:


Do you get an error message when trying to connect to the Wi-Fi?
Are you connecting the printer to a 2.4 GHz network or a 5 GHz network?

 

Meanwhile, perform the following from this document here. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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‎12-13-2022 05:16 AM

HP Recommended

Hi @Fewway31,

 

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
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‎12-15-2022 06:12 AM

HP Recommended

Hi @Fewway31,

 

As we did not hear from you, I'll be closing this case for now. If you need further assistance, feel free to reach out to us. 

Elohi_NR
I am an HP Employee
Was this reply helpful? Yes No
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