cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
AshleyBallyholm
Level 1
2 1 1 0
Message 1 of 2
206
Flag Post

Solved!

changing wifi network of printer

HP Recommended
HP Envy Pro 6432
macOS 11.0 Big Sur

Hiya,

 

I have recently changed my WIFI provider and need to therefore change the wifi setup for my printer, but I just can't figure out how to do it.

 

Printer: HP ENVY Pro 6432

I'm on a Mac, using Big Sur.

I am using a mesh wifi extender, which my computer is connected to. 

 

I have tried:

- pressing wifi button & power button for 5 secs & then the WPS on my router. Printer looks like its connected, but my HP Smart app says it's still offline

- tried just pressing the wifi button on the printer.

- turned the printer off, disconnected from wall, turned back on. No difference

- run diagnostics through Smart app. just tells me its offline....I kinda knew that!

 

Also..to make matters worse I was trying to work it out through system preferences on my MAC and I deleted the printer from my list and don't know how to get it back....😭🤦‍♀️

 

Have tried to ask online help, but it appears down.

 

Would be very grateful if someone here could help.

 

Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
AshleyBallyholm
Author
Level 1
2 1 1 0
Message 2 of 2
Flag Post
HP Recommended

OK I've solved the problem so please ignore this post. I can't figure out how to delete the post.

 

Basically I had to reinstall my printer.

Surely HP could make this easier. Add an option to reset WIFI network. People change their wifi providers all the time!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
AshleyBallyholm
Author
Level 1
2 1 1 0
Message 2 of 2
Flag Post
HP Recommended

OK I've solved the problem so please ignore this post. I can't figure out how to delete the post.

 

Basically I had to reinstall my printer.

Surely HP could make this easier. Add an option to reset WIFI network. People change their wifi providers all the time!

View solution in original post

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation