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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status.

‎03-02-2023 11:25 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw
Operating System: Microsoft Windows 10 (64-bit)

My printer will not listen to my PC. HP smart recognizes the printer but will not connect. I go through 'diagnose and fix' which, in the end, tells me "Diagnose and Fix could not find your printer."

The rpinter says WiFI connect, Network WiFi, and ePrint are all ON. I have run the printer's Wireless Network Test Report multiple times. It says signal strength is Excellent. 

I have a new modem, router, and extender, 5G and 2.4 Ghz. When I go through wireless setup wizard on the printer LED, using my SSID and new password, it tells me connection is established on my SSID on channel 1, 2.4 GHZ.

 

I have spend sooo much time on this and still cannot get it to print. It should not be this complicated!

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1 REPLY 1

‎03-02-2023 12:06 PM

HP Recommended

I have no problem printing from my Samsung phone and tablet.

 

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