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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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Welcome to the HP English Community --
Well, contacting HP Support is not happening -- the printer is well beyond the point where it is in Warranty.
HP Support accepts in-Warranty hardware repair submissions.
Example
Release date for the HP OfficeJet Pro 8600 e-All-in-One Printer - N911a
End of September 2011
Our HP Community is not HP Support; we do offer online help free of charge.
If the printer is the venerable OfficeJet Pro 8600 or one of its siblings, it is likely between about ten to fourteen years old.
Assuming you have tried the various Reset / Restart options and the other methods you might have used over the years, the printer might have suffered a mechanical failure.
What? Yes, even the highly regarded and long lasting OfficeJet Pro 8600 has a point where it stops working.
One of the easiest things to try:
Press and hold the power button until the printer stops or stops and possibly restarts.
Examples from Troubleshooting
Section >> Printing > Performance
and Video
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
Open
Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
OR
- HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911
- HP Officejet Pro 8600 Premium e-All-in-One Printer series - N911
- HP Officejet Pro 8600 e-All-in-One Printer series - N911
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
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If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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