disconnected from the internet

[DrTomC]

My printer is connected the the network but cannot see the internet. All other devices have internet access.

[Garp_senchau]

@DrTomC, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP OfficeJet Pro 9730e Wide Format All-in-One Printer is connected to the network but cannot access the Internet while other devices can, there may be a few troubleshooting steps you can follow:

Check Wi-Fi Status and Signal Strength:

• Ensure that the printer is within the range of the Wi-Fi signal.
• Verify the Wi-Fi connection status on the printer's control panel. A solid blue light indicates that the Wi-Fi connection is established.

Verify Network Settings:

• Confirm that the Wi-Fi settings on the printer match those of the network. Sometimes a wrong password or incorrect SSID can prevent the printer from accessing the Internet.

Restart Devices:

• Power down your printer and restart the router and modem.
• Turn the printer back on and allow it to reconnect to the network.

Restore Network Settings:

• Reset the network settings on the printer to default and reconnect to the Wi-Fi network. Instructions can be found in the printer's menu under network settings.

Check for Firmware Updates:

• Make sure the printer's firmware is up-to-date. Updates can resolve connectivity issues.

Check DNS and IP Configuration:

• Ensure that the printer is configured to obtain IP and DNS settings automatically, unless specific settings are required for your network.

Firewall and Security Settings:

• Check your network's firewall and security settings to ensure they are not blocking the printer's access to the Internet.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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