Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
New member
1 0 0 0
Message 1 of 1
Flag Post


HP Recommended
colour laserjet mfp e77822
Microsoft Windows 10 (64-bit)

The printer has stopped because toner is empty.

I don't think it can call home to re-order supplies.

although I can ping the printer OK and its network is OK, access to HP JetAdvantage is not working anymore.

remote host was not resolved

From Edge or Chrome on Windows 10 I am getting similar DNS errors

I have tried on mobile data from my phone - same issue

anyone else with this problem?

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation