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‎04-21-2025 03:35 PM

HP Recommended
Operating System: Microsoft Windows 11

The printer driver will not download on my Samsung laptop

 

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1 REPLY 1

‎04-22-2025 01:45 PM

HP Recommended

@McClain5775, Welcome to the HP Support Community!  

  

Thanks for reaching out about your query regarding Driver Download Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

  

Ensure Internet Connection: Verify that your laptop is connected to the internet. A stable connection is needed to download drivers.

Correct Software for Your Model: Make sure you are downloading the correct driver for your specific printer model. Check the model number on your printer and ensure you are downloading the exact match.

Operating System Compatibility: Ensure the driver you are trying to download is compatible with the operating system on your laptop (e.g., Windows 10, Windows 8, etc.).

Disable Antivirus/Firewall Temporarily: Sometimes, security software can block downloads. Try temporarily disabling your antivirus or firewall and see if the download proceeds. Remember to enable it afterward.

Use Another Browser: Sometimes, using a different web browser can resolve download issues. Try browsers such as Google Chrome, Mozilla Firefox, or Microsoft Edge.

Administrative Privileges: Ensure you have administrative privileges on your laptop, as installing drivers often requires administrator rights.  

 

Hope this helps! 

Take care, and have an amazing day!  

  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

  

Regards, 

ZOEY7886
I am an HP Employee

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