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Message 1 of 6
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e-print security is rubbish

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So yesterday i used eprint to print from my work ipad to my home printer. I get an e-mail from a stranger (who happens to have the same name as me) telling me that my document has been printed on his printer.

 

in the hp  support area i don’t see the ability to raise an issue with a human being.

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HP Support Agent
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Message 2 of 6
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@DaveElliott


Welcome to HP Community

 

I have gone through your Post and would like to help

 

To assist you better please provide me with the complete printer model or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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Message 3 of 6
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My printer is an HP envy 110e Allin one, Although i don’t understand why you to know.  The issue is my printers email address routing to a strangers printer.

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HP Support Agent
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Message 4 of 6
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Have you checked if the email address entered is right?

 

 

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Message 5 of 6
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I did not type in an address. I selected the saved address that I chose when I created the account. 

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Could you check the address on the printer and the computer is right?

 

To print the page -

Touch Web Services to display the Web Services status dashboard. b. Touch Settings to display the Web menu. c.  touch ePrint to verify the eprint address

 

Keep me posted!

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Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation