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‎10-13-2020 02:10 PM

HP Recommended
Product: HP Universal Print Driver for Windows PCL6
Operating System: Microsoft Windows 10 (64-bit)

although all printer use HP Universal Print Driver for Windows PCL6, only a few, throw error in MS word when launching  print properties.

Category:
5 REPLIES 5

‎10-15-2020 03:39 PM

HP Recommended

@cmas034543

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎10-15-2020 05:00 PM

HP Recommended

the printer are HP laterJet 4250 and  HP Color LaserJet MFP M477fnw

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‎10-16-2020 05:35 PM

HP Recommended

@cmas034543

Thank you for posting back. 

 

Have you tried with other apps? 

Have you tried updating the system update?

 

While you respond to that, let's update the printer firmware from here: https://support.hp.com/in-en/document/c04775044

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎11-06-2020 10:33 AM

HP Recommended

I toggled the driver back and forth and the problem was resolved

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‎11-07-2020 02:39 AM

HP Recommended

@cmas034543

 

Perfect, I am really glad to hear that!

 

If any other questions arise, please feel free to write back to me.

 

Cheers!

The_Fossette
I am an HP Employee

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