ethernet pc won't connect to wifi printer

[Jon1563]

Hi, I have a deskjet 2710 printer, I've been able to print from phone's, I've also been able to print from my step daughters printer which is wirelessly connected to the network, my main computer is connected directly by ethernet, I've spent quite a while trying to print from the main computer, and failed miserably, is this possible? if so, what am I doing wrong, thanks in advance

[The_Fossette]

@Jon1563

I reviewed your post and I understand you are facing issues printing from your computer to the printer wirelessly.

Don’t worry, I assure you I will try my best to get this sorted.

Are the printer and the computer connected to the same network? (Router)

Meanwhile, I recommend you run the HP Printer and scan the doctor and it will automatically find and fix the printing issues.

Here is how it is done.

The HP Print and Scan Doctor might get this sorted out

Please download and run the HP Print and Scan Doctor from this Link: https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

Run PSDR

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

Also, try using the HP Smart App and let me know if that helps. Link: https://www.microsoft.com/en-us/p/hp-smart/9wzdncrfhwlh

You can refer to this link: https://support.hp.com/in-en/document/c03561640 for more information on HP Smart App

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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