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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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factory reset my HP Office jet pro 9010, / reset adminastrative accesss

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Office jet pro 9010
Microsoft Windows 7 (64-bit)

Hello community I need to factory reset my hp office jet pro 9010.  I am locked out of the administrative controls.  How do I factory reset my printer?

The remote HP tech set up my printer and locked the administrative controls and now I cannot connect my printer to my new internet network. 

Error message I need administrator permission to connect to my new wifi network.

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@dana43b, Welcome to HP Support Community!
 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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