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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
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failure to connect; feature has been locked by the person who set up the printer

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HP officejet pro 6978
Microsoft Windows 10 (64-bit)

We changed our router and I need to reconnect wifi to my printer but I either can't click on non-highlighted option such as "set up wizard" or when I click on an option I get the statement "this feature has been locked by the person who set up the printer"

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@wmcgrath

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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