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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

feature locked by the person who set up the printer officejet pro9020

1 REPLY 1
HP Recommended

From the printer control panel, touch or swipe down the tab at the top of the screen to open the. 
Touch Network Setup.
Touch Restore Network Settings. 
Touch Yes.
Print the network configuration page and verify that the network settings have been reset.

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