forgotten ews password

[cn0a66m192]

Hello Community,

I have a HP Ink Tank Wireless 415 Printer.

I forgot the administrator username and password for my printer. As a result I cannot change EWS settings.

Please help me reset my printer's administrator username and password.

Thank you.

[Garp_senchau]

@cn0a66m192, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I recommend performing a factory reset on the printer. This will restore it to its default settings, allowing you to set it up again and start fresh.

You may refer to this guide: Restore factory defaults on your HP printer | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[cn0a66m192]

hello;
my printer is not in the specified documents hp ink tank 415

[Garp_senchau]

Hey @cn0a66m192,

Thank you for your response

I suggest you try using the HP Smart app to factory default the printer. HP Smart

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,

[cn0a66m192]

Hello; I am getting the error in the picture I added, my problem continues

[Garp_senchau]

Hey @cn0a66m192, 

Thanks for reaching out! Since the issue remains unresolved, I suggest contacting our phone/chat support team for personalized assistance. They can provide one-on-one help and may even be able to work their remote assistance magic to fix the problem.

Note: There might be a nominal charge for the service they provide.

Regards,