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Guidelines
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

I need help with a factory reset of my printer... I do not have the password to join a new wifi network

1 REPLY 1
HP Recommended


Click here for network setup in a different language

This video show how to reset the printer.  I think it is in setup mode for 2 hours after reset.
https://www.youtube.com/watch?v=tq7C3Fwbx_I&ab_channel=CopyPrintScan

WiFi connect using it's control panel
https://www.youtube.com/watch?v=0aejWKmfBPk&ab_channel=CopyPrintScan

Full feature software
https://ftp.hp.com/pub/softlib/software13/printers/SJ0001/MFPs/Full_Webpack-51.10.6089-SJ0001_Full_W...


LaserJet Reference

 

General help for new modem
1 - Restore Wi-Fi setup mode on your HP printer
2 - Wi-Fi connection is lost after router or network settings change
3 - HP Smart help with printer connection.


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