how to get back printing

[trev4]

I have a hp envy 5530 all in one printer running from an i mac using big sur, i am having an issue with the printer seemingly printing and working ok but the hp dashboard page tells me the ink is on ( but its nearly all gone) and the printer is off line, when i remove the printer as recomended the  system cant seem to fined any printer to reinstall 

[TEJ1602]

@trev4, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

• Are the printer and PC connected to the same network?
• Is your router dual-band enabled i.e., both 2.4GHz and 5GHz?
• What is the distance between the router and the printer?
• Is there any antivirus software installed on your computer?
• Could you perform a ping test using the Mac Network Utility and let me know the results?

Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. 

Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[trev4]

ping

[trev4]

yes the printer and pc are on the same network

yes duel band

10 ft above the router has worked in this position since 2014

no antivirus

have complted pig but it tells me the data is to high to attach

[TEJ1602]

@trev4

Thanks for replying!

Perform 10 pings and send the report.

Keep me posted.

[trev4]

tried just 7 pings still says its to much the message says 7 pkt transmitted 7 receved

[TEJ1602]

@trev4

Thanks for replying!

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[trev4]

hi ok have checked the printer and  mac both are up to date versions as is the firmware,

removed and added printer

printer prints but still the issues with it not seeing the printer ink section not recognizing the printer 

[trev4]

any response coming 

[TEJ1602]

@trev4

Download HP Utility for Mac ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

This will help you monitor the ink levels.

To use the scan feature, I'd suggest you refer to the document HP Printers - How to Scan (Mac)

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!