how to unlock my HP OFFICEJET PRO 6975 Printer so I can connect to my new network

[cmalbers]

HP officejet pro 6975, error:" can't complete printer has been lock by original person who set up printer".  How can I unlock the printer so i can use wireless set up mode.  I change network provider and now can't change network settings.  Has anyone had this problem and was able to solve it?

[Elohi_NR]

Hi @cmalbers,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We have to perform a Semi Full Reset to unlock the features of the printer/Reset the password. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping

[Elohi_NR]

Hi @cmalbers,

Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us. 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!