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‎10-12-2024 02:24 PM

HP Recommended
Product: HP Smart Tank 5101 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

SCANNER WONT SCAN

1 REPLY 1

‎10-14-2024 10:39 AM

HP Recommended

Hi @jpram 

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP Smart Tank 5101 All-in-One printer won't scan, here are some troubleshooting steps you can try:

1. Check Connections

  • USB or Network: Ensure that the printer is properly connected to your computer via USB or over the network (Wi-Fi).
  • Printer Status: Make sure the printer is powered on and is in a ready state.

2. Update Drivers

  • Go to the HP Support website and download the latest drivers for the Smart Tank 5101. Install any available updates.

3. Use the HP Smart App

  • Download and open the HP Smart app from the Microsoft Store.
  • Try scanning from the app instead of using the default Windows scanning utility. The HP Smart app usually provides more options and settings.

4. Run the HP Print and Scan Doctor

  • Download and run the HP Print and Scan Doctor. This tool can help diagnose and fix scanning issues.
    • You can find it on the HP website.

5. Check for Error Messages

  • If there are any error messages on the printer's display, note them down. They can provide clues about what might be wrong.

6. Restart Devices

  • Restart both your computer and printer. Sometimes a simple reboot can resolve communication issues.

7. Check Scanner Settings

  • Make sure the scanner is set to the correct source in your scanning software (e.g., flatbed or document feeder).
  • In the HP Smart app, check the settings to ensure everything is configured correctly.

8. Disable Firewall/Antivirus Temporarily

  • Sometimes, firewall or antivirus software can block communication. Temporarily disable them to see if it resolves the issue (remember to turn them back on afterward).

9. Perform a Factory Reset

  • If all else fails, consider performing a factory reset on your printer. Refer to the printer's manual for instructions on how to do this, as it may vary by model.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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