hp 8035 this feature has been locked by the PERSON WHO SETUP THE PRINTER

[anilvny]

Hello Support,

I am not able to connect my wifi all of a sudden. I had not done any changes in my wifi settings. Also  when i try to reset settings i am getting  this feature has been locked by the person who setup the printer

[Rainbow23]

Hi @anilvny,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing wi-fi connection issues with your HP Officejet All-In-One Printer.

Please follow the steps listed below to restore the printer to its network defaults and then reconnect to the wireless network.

Step 1: Restore the printer to its network defaults.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ).
2. Touch Network Setup.
3. Touch Restore Network Settings.
A message appears stating that the network defaults will be restored.
4. Touch Yes.

Step 2: Re-connect the printer to the network.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
2. Touch (Settings).
3. Touch Wireless Settings.
4. Touch Wireless Setup Wizard or Wi-Fi Protected Setup.
5. Follow the display instructions to complete the setup.

You may also refer to this document.

I hope this helps.
Take care and have a great day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[anilvny]

Hello Support,

I followed the instruction and 

2. Touch Network Setup.

when I am in step 2  Touch Network Setup the following  Touch Restore Network Settings is disabled for me and also showing a message this feature has been locked by the person who set up the printer.

Please help me to resolve the issue.

Thanks

[Rainbow23]

Hi @anilvny,

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!