hp envy pro 6458 Print not working saying offline whereas scan is working

[lokeshr]

hp envy pro 6458 ,Print not working saying offline whereas scan is working

[Max3Aj]

Hi @lokeshr, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP ENVY Pro 6458 All-in-One Printer is showing as offline for printing but still allows scanning, it indicates a communication issue between your printer and computer. Here are some steps to resolve it:

Check Printer Connection

• If connected via Wi-Fi, ensure that your printer and computer are on the same Wi-Fi network.
• If using a USB cable, try a different USB port.
• Restart your router, printer, and computer.

Set Printer to Online

• Open Control Panel → Devices and Printers.
• Right-click on HP ENVY Pro 6458 and select See what's printing.
• Click Printer in the top menu and Uncheck "Use Printer Offline" if it's enabled.

Restart Print Spooler

• Press Win + R, type services.msc, and press Enter.
• Scroll down to Print Spooler, right-click, and choose Restart.

Run HP Print and Scan Doctor

• Download HP Print and Scan Doctor.
• Run the tool and follow the instructions to diagnose and fix connectivity issues.

Reinstall Printer Drivers

• Uninstall the printer from Control Panel → Devices and Printers.
• Download and install the latest drivers from the HP Support website.
• Re-add the printer by following the on-screen instructions.

Assign a Static IP (For Wi-Fi Connections)

• Print a Network Configuration Report from the printer settings.
• Find the IP Address and enter it in a browser.
• In the printer’s Embedded Web Server (EWS), set a Static IP under Network settings.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support