hp envy will not pair with router

[cytodude]

H P Envy 5535 will not pair with router

[sandytechy20]

@cytodude

Welcome to the HP support community.

Restore the printer settings to defaults

1. From the screen on your printer, navigate to Setup.
   
2. Tap Tools.
   
3. Tap Restore Defaults.
   
4. Tap Yes.
   
5. The printer will restart.
6. Once restarted, your printer will have been reset to factory default settings.

Connect the product with the Wireless Setup Wizard

1. Write down your network name (SSID) and WEP key or WPA passphrase.

2. Start Wireless Setup Wizard. a. From the Home screen, touch the Wireless icon, and then touch Settings. b. Touch Wireless Setup Wizard.

3. Connect to wireless network. ● Select your network from the list of detected networks.

4. Follow prompts.

5. Install software.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[cytodude]

Printer still doesn't connect to router.

Printer does not shut down and restart after setting factory defaults.

I select Restore Factory Defaults, answer Yes to do I really want to do this and almost immediately display indicates factory defaults restored.

This message persists until I manually restart printer.

Go to wireless setup, follow prompts, select my network, display shows trying to connect screen then get message that it could not connect.

This printer was previously connected to this router so I am stymied as to why it disconnected at all. There were no events like a power failure that may have precipitated this problem.

I appreciate your assistance with this.

Keith Brosky

Show quoted text

[sandytechy20]

@cytodude

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.