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HP Recommended
HP OFfice Jet 4630
Microsoft Windows 10 (64-bit)

I have been able to print from wirelessly from my computer to the printer for the last 5 years. Last week, I started seeing a message where the computer cannot detect the printer. I have turned the computer and printer on and off, and tried to reinstall the print drivers. Now it is saying it does not recognize my printer and even when I put the host address in it still cannot find it. 

 

I have connected the printer to my internet, but it still cannot recognize the printer for the last step of the install.

 

1 REPLY 1
HP Recommended

@Mechel_Miller


Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please download and run the HP Print And Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe 
  

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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