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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended

I have been using the printer software on my computer for 3 years with no issues.  However, today, when I double-clicked the printer icon, it wanted to me to connect a new device to my computer?  I went through the steps to do so, but at the 3rd step, I could not finish set up by activating.  I got a message saying "connection to internet has been lost?"

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