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×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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×InformationFix Windows 10 Update Issues
Resolve Windows 10 related issues for your HP computers or printers by HP Windows 10 Support Center
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Create an account on the HP Community to personalize your profile and ask a question
HP Recommended
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Unfortunately, there is no magic.
At this writing, the HP Smart (Windows) application is only available from the Microsoft Store
The following might be helpful, though it perhaps assumes the issue is relevant to more than "one" application.
Fix problems with apps from Microsoft Store
What else?
If you have not done so...
- Make sure your Browser security is not blocking the download.
- Check that your computer Security Software is not blocking the download.
- Make sure you have checked and run Windows Updates to dig out and install any pending updates. Restart the computer after any updates are installed, even if the particular update does not specifically require that you do so.
- Try a different browser.
What else?
Download - Save - Install the Full Feature Software (full driver) for your printer.
This is not the HP Smart app - the printer software does give you access to printing, scanning, and the printer software tool set.
Printer Software
- Home Page - HP Easy Start
- Open Category Software and Drivers
- Topic: Software-Utility
- Download and save the current version of the Easy Start wrapper to install your print software
No Easy Start for your older model?
Look for – Download-Save-Install the Full Feature Software (Printer Software)
- Open your printer Support Website
- Open Category Software and Drivers
- Full Feature Software might have been relocated to subcategory Software-Utility
- Installation package name might be Print and Scan Driver and Accessories
Basic Instructions
- Download the Full Feature Software installation package or the Easy Start wrapper
- Open File Explorer
- Navigate to the folder in which you saved the installation file (likely Downloads)
- Right-Click on the installation package and “Run as Administrator”
- If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
- After the software is installed, Restart the computer and log in
NOTES
- For printer supporting OCR, be sure not to remove the option to install with the full driver. OCR will be available as “Scan as Editable Text” in HP Scan (part of the full driver software).
- Both the HP Smart Application and the Full Feature Software can be installed on the same computer – when available, consider installing Full Feature Software first.
HP Documents
HP Printers - Finding Drivers, Apps, and Updates for HP Printers
HP Printers - Uninstalling the Printer Software (Windows)
Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP ENVY 5000 All-in-One Printer series
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
HP Recommended
That's a lot of times - might as well stop doing that until you can try something different.
I understand pounding on it - silly app should load...
Edits - Add "Check requirements" content
Check the requirements for the app to run on your version of Windows.
Two sources: The how-to document and the information at the Microsoft Store.
Learn how to use HP Smart on your Windows 10 computer.
Open the Software and Drivers Support Website for your printer > Check the Box Get the App
OR
HP Printers - Using the HP Smart App (Windows 10)
NOTES:
- Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues
- HP Smart requires that you be signed into the application with your HP Account credentials.
Example - Microsoft Store - HP Smart
Open the read the data in "More" and "Permissions info"
Original Content
What's different?
For example,
If you have not done so...
Make sure your Windows Updates are current and installed - nothing messes with Windows quite as much Windows.
Try deleting / uninstalling HP Smart from
Problems with HP Smart Windows App?
Can’t log into HP Smart using your HP Account?
- Make sure you are running the latest (newest) app version.
- Make sure your Windows Updates in current and installed.
- Try reloading the HP Smart Application:
Uninstall HP Smart > Restart the computer and log in > Install the application from the Microsoft Store
Settings > Apps > Apps and Features
Search or scroll down and find HP Smart
Left-Click on the item > Uninstall
Restart everything, including your network router and other devices.
Log into your computer...
"Get" a new copy of the Application from the Microsoft Store
Check with the Microsoft Community
They might just want to shove you back here because it is an "HP" app, of course. It's tempting to do so is the respondent things your application is at fault.
If you are lucky, you might hear from someone that actually knows how an app digs its way into your account (AppData hierarchy) and the Windows File System - that person might be able to tell you where to look for the source of the problem.
What else?
As much as you don't want to hear it, reloading Windows will very likely fix the problem.
Everyone hates this solution but it fixes problems that defy every other attempt.
What else?
Create a new local account > edit the account to be an administrative account.,
Log into the new admin account and then log into your Microsoft Account.
See if you can open the Microsoft Store and install any application.
If that works, try installing the HP Smart app.
Will that work?
It might help if the underlying cause of the problem is something stuck in your primary account,
What else?
The Full Feature Software (explained in the first post) provides access to printing and scanning.
Unlike the HP Smart for Windows application, the full driver software does not require that you log into your HP Account to use the software.
Thank you for participating in the HP Community.
The Community is a separate wing of the HP website - We are not an HP business group.
Our Community is comprised of volunteers - people who own and use HP devices.
Click Thumbs Up to say Thank You.
Question Resolved / Answered, Click "Accept as Solution"
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
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