Showing results for 
Search instead for 
Did you mean: 
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: Printer Wi-Fi, Connectivity Issues and Offline Status..
New member
1 0 0 0
Message 1 of 2
Flag Post

hp web services can not be activated

HP Recommended
HP Topshot Laserjet 200 colorMFP M275nw
macOS 10.13 High Sierra

I am not able to activate the web services, neither directly at the printer nor at the website. It was always restricted: the printer says "look after firmware update", the printer website told me "internet connection error".

Addionally the following error indication takes place: "Error 49"

Does somebody have a good idea?



Level 17
Level 17
31,220 30,934 5,331 12,417
Message 2 of 2
Flag Post
HP Recommended


Web Services are unlikely supported for your printer any longer.


Please see below support document:


Your printer model is not listed in the document, but from my experience I believe it should be listed.


As of November, 2020 or earlier, digital certification might have expired and Web Services no longer function for the following printers.

Its latest update was released in 2015 (20150126), such an old firmware does not contain any valid certification for current HP Cloud servers...


Hope that may clarifies,


Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation