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‎05-06-2021 06:36 PM

HP Recommended
Product: hp envy 6000 all in one
Operating System: Android 9.0 Pie

I am trying to set up my new printer and it will not connect to my wifi. the fartherest I've gotten is the "preparing the printer" step where I get the neverending circle of doom on my phone. I've tried on my computer and didn't even get that far as well. Please help. I have reset the printer, the wifi and my phone and nothing has worked.

Category:
1 REPLY 1

‎05-12-2021 10:31 AM

HP Recommended

@hmpatt

 

Welcome to the HP support community.

 

I understand that you are getting a printer connectivity issue, follow these steps to fix the issue.

 

Restore the printer to the original network settings

On the back of the printer, press and hold the Wireless button for at least three seconds.

 

Use the HP Smart app to connect the printer to the printer

Here is the link to download the HP Smart app:- Click here

Refer to page number 25 in this user guide for the steps to connect to the printer:- Click here

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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