la segunda instalacion de la impresora, bajo el VPN, la laptop no localiza el ip de la impresora

[VladimKazth]

En una laptop bajo el SO W11, esta instalada   la impresora  Hp laserjet M234sdw,  cuando se instala el VPN, obviamente  desconoce la impresora por el cambio de ip en la laptop, pero, al intentar instalasla por saegunda ves bajo el vpn,  la instalacion falla tanto por el paso de instalar  bajo el instalador de windows, como por el programa de instalacion de HP,  y resulta necesario la instalacion,   se mantiene la instalacion sin vpn y sigue funcional,  actualmente  la  impresora aparece en el setup de win11  con el texto de  srivers no encontrados.  y no permite  el acceso  al setup de  la misma, para acceder manualmente.

 

[VladimKazth]

Le he intentado dar manualmente el IP de la impresora durante la instalacion , pero no lo  consigue la laptop.   en este momento aparece un  texto de  "drivers no encontrados"

[Nal_NR]

Hi @VladimKazth,

Thank you for reaching out to us! To ensure we can assist you effectively, we kindly ask that you respond in English, as it is the language we currently support here.

Take care and have a good day

HP Support

[VladimKazth]

Good afternoon, from the previous moment: An HP laptop with OS W11, a LaserJet M234sdw was installed. Everything was fine up to that point. Currently, a VPN (Cisco) is required for security. Obviously, when using it, the laptop's IP changes, and the printer becomes disconnected. When attempting a second installation under the VPN, HP Smart fails to locate the printer, even when given the printer's IP address. Under the W11 installation, it detects it, but cannot print; the message "drivers unavailable" appears. Even after restarting both, the error persists.

[Garp_senchau]

@VladimKazth, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Thanks for following up with the details—this sounds like a frustrating issue. The problem you’re facing is actually quite common when combining a local printer with VPN software that changes network routes or isolates traffic. 

What's Going On?

When the Cisco VPN connects, it creates a virtual network adapter, and most VPNs isolate all traffic through the VPN, which prevents local network discovery and even direct IP connections to devices like your printer. That’s why:

HP Smart can't find the printer over VPN.

Even giving it a static IP doesn’t help because VPN routes override local network routes.

“Driver unavailable” usually means the print spooler can’t talk to the printer through the new network interface (VPN).

I advise you to try connecting without a VPN to see if the problem still exists.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,