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HP Recommended
laserjetpromfpm127w
Microsoft Windows 7 (32-bit)

scanner communication cannot be established hp

1 REPLY 1
HP Recommended

Hi @vikas85,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If you’re having trouble with the HP LaserJet Pro MFP M127w and need to address two issues—default password and scanner communication—here’s how to handle both:

1. Default Password for HP LaserJet Pro MFP M127w

The default password for the HP LaserJet Pro MFP M127w (or similar HP printers) can vary based on the model and configuration, but commonly used defaults are:

  • Admin Password: 123456
  • Admin Password: 000000 (six zeros)
  • Admin Password: admin (in some cases)

If these do not work or if the default has been changed:

Reset to Factory Defaults:

If you cannot access the settings due to a forgotten password, you might need to reset the printer to factory defaults to regain access. This can usually be done via the printer’s control panel:

  • On the printer’s control panel, navigate to Setup or Menu.
  • Select Service or Maintenance.
  • Look for an option like Restore Defaults or Reset Printer.

Note: This will reset all settings to factory defaults, including network settings.

Consult the Manual or HP Support:

  • Check the user manual or HP’s official support site for specific instructions related to your model. If you still face issues, HP Support can provide guidance.

2. Scanner Communication Cannot Be Established

If you’re seeing an error indicating that scanner communication cannot be established, try the following steps to resolve it:

Check Connections:

Ensure Proper Connection:

  • Make sure the printer is properly connected to your computer via USB or network (Wi-Fi or Ethernet). If using a USB connection, try a different port or cable.

Network Connection:

  • For networked scanners, ensure that the printer is connected to the same network as your computer.

Check Printer and Scanner Settings:

Scanner Software:

  • Make sure the HP scanning software is installed and updated. You can download the latest version from the HP Support website.

Firewall/Security Software:

  • Check if your firewall or security software is blocking communication. Temporarily disable them to test if the scanner starts working.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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