m252 & M15w show there individual networks. Now it is password protected? I updated to 17.1.1 IOS

[Bubba350]

m252 & M15w show there individual networks. Now it is password protected? I updated to 17.1.1 IOS.  I cant print from my phone or iPad now. i turned off & on everything, router as well. 

[Raj_05]

Hi @Bubba350,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like you're experiencing issues with printing from your iPhone and iPad to your HP printers (HP m252 and M15w) after a recent iOS update. Let's try to troubleshoot the problem step by step.

1. Check Wi-Fi Connection:

   • Make sure that both your iPhone/iPad and the HP printers are connected to the same Wi-Fi network.

2. Verify Printer Status:

   • Ensure that the printers (HP m252 and M15w) are turned on and ready to print. Check for any error messages or warnings on the printer's display.

3. Update Printer Firmware:

   • Ensure that your HP printers have the latest firmware installed. Visit the HP support website and check if there are any firmware updates available for your printers.

4. Reinstall HP Smart App:

   • Delete the HP Smart app from your iPhone/iPad and reinstall it from the App Store. This can help ensure that you have the latest version of the app.

5. Check Printer Configuration:

   • Open the HP Smart app and check if your printers are correctly added and configured. Make sure they are set as the default printers.

6. Printer Password:

   • If your printers are password-protected, ensure that you have entered the correct password in the HP Smart app on your iPhone/iPad.

7. Restart Devices:

   • Restart your iPhone, iPad, and HP printers. This can sometimes resolve connectivity issues.

8. Router Settings:

   • Check your router settings and make sure that there are no restrictions or firewall settings preventing communication between the devices.

9. Check for iOS Updates:

   • Ensure that your iPhone and iPad have the latest iOS updates installed. Sometimes, updating your devices can resolve compatibility issues.

I hope this helps.

Take care and have a good day.

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Alden4
HP Support