microsoft word 365 using windows 11 hung up trying to remove officejet pro 8600 [c8e386]

[shifter47448]

MS word 365 is hung up trying to remove printer. It says "removing printer" and has not removed it. I've used all the steps in word 365 but cannot add or remove the printer. Wireless connection appears  ready but the printer is in limbo.

[Rainbow23]

Hi @shifter47448,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

Please follow the steps listed below to uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up the printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

I hope this helps. 

Take care and have a good day.

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