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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
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It probably woke up from sleep and got a different IP address than what your computer thinks it has.
Click here for network setup using HP Smart but in a different language
You may need to reset the printer: instructions here
Wi-Fi setup to router using smartphone: instructions here
For Wi-Fi direct setup click here.
This is useful if there is no modem or you do not want to give someone access to your modem but you want to let them print something..
Simple push button or WPS setup is described on page 6 of User Manuall. You have 2 minutes to get back to the printer after pushing the button on the modem / router.
Full feature software dec 2023
Printer Reference
Let me know if you have a flex system (WiFi boosters or repeaters) as the setup is much more complicated.
If this happens frequently you can set your printer so that it doesn't sleep, or you may have to set a fixed IP address in the modem. It might be easier just to use wifi direct
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