my hp DeskJet 3772 printer stopped working. The third right bottom button has a flashing amber light

[Les135]

I have a  hp DeskJet 3772 printer that suddenly stopped printing. it will copy. The third bottom right button

is flashing amber. Any help?

[Sneha_01]

Hi @Les135,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 3772 printer is showing a flashing amber light on the third button from the right and has stopped printing, while still being able to copy, it indicates a problem with the printer. The flashing amber light usually signals an error or issue that needs to be addressed. Here’s a step-by-step guide to troubleshoot and resolve the issue:

**1. Check the Printer Manual

• Refer to your printer’s manual for specific information about the amber light codes. The manual should have details on what the flashing amber light signifies.

**2. Perform a Printer Reset

• Turn off the printer using the power button.
• Unplug the printer from the power source.
• Wait for about 60 seconds.
• Plug the printer back in and turn it on.

**3. Check for Paper Jams

• Open the paper input tray and the rear access door (if applicable) to check for any paper jams or obstructions.
• Carefully remove any jammed paper or debris you find.

**4. Check Ink Cartridges

• Open the ink cartridge access door.
• Ensure that the ink cartridges are installed correctly and securely.
• Remove and reseat the cartridges to ensure they are properly connected.
• Check the ink levels through the printer’s control panel or software. If ink levels are low, replace the cartridges with new ones.

**5. Inspect the Printer’s Exterior

• Check if there are any external obstructions or issues, such as foreign objects in the printer.

**6. Update Printer Firmware and Drivers:

• Visit the HP Support website and search for your printer model.
• Download and install the latest firmware for your printer.
• Ensure your printer drivers are up-to-date. Download the latest drivers from the HP Support website and install them on your computer.

**7. Perform Printer Maintenance

• Use any built-in diagnostic tools available through the printer’s control panel or HP Smart app to identify and resolve issues.
• If you suspect print quality issues, clean the printhead through the printer’s maintenance menu.

**8. Check Printer Connections

• Ensure all cables are securely connected to the printer and the computer. If using a wireless connection, ensure the printer is properly connected to the Wi-Fi network.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support