• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎09-17-2020 06:23 AM

HP Recommended
Product: Hp all in one 3730
Operating System: Microsoft Windows 10 (64-bit)

Hy, since I cangehd password on my router I am not able to change it on my HP 3730... So I can use it only by ubs... How can I solve? Sorry... I am not able. Anyway, I can print by smartphone.. But not by pc. Thankyou

Category:
1 REPLY 1

‎09-19-2020 08:18 AM

HP Recommended

@sweetmonyss

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please Reset the printer's Network Settings. Press and Hold the Wireless Button and the Cancel Button for 5 Seconds

 

Next use the HP Smart App to connect the printer. Link: https://support.hp.com/us-en/document/c04675142

 

Note: This printer can only connect to 2.4GHz and won't work on 5 GHz. Please check your Router settings

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.